Q.
Phone System Questions.

Q.
How long do I have to wait to put in the extension I need?
A.
As soon as you hear the greeting you my enter the extension at any time.

Q.
The system says there is a receptionist, but sometimes the phone rings and goes to voice mail, why is this?
A.
Unfortunately the system was designed to send any calls that would normally go to a receptionist extension to the default which is 10.  We do not have a receptionist, please look at the directory below for the proper extensions.

Q. Who do i talk to about:

Q.
What happens if i choose an invalid extension?
A.
In most cases it will continue to ring, inform you that it is an invalid extension, or transfer you to the default extension of extension 10

Q.
When are the bills due?
A.
Residential customers are billed quarterly, so the due dates are January 25th, April 25th, July 25th, and October 25th.
Commercial customers are billed monthly, and payments are due by the 25th of each month.

Q.
Why didn't I get a bill?
A.
In order to keep cost down, we send out our current billing on postcard size cards. While being sorted and or delivered by the post office, in many cases the cards can get nudged into magazines, newspapers, junk mail inserts and other such items. If you do not receive your bill by the middle of the month, try looking though these items, or you may either visit us at 26590 US Hwy 70 Ruidoso Downs, or call us at 575-378-4697 Ext 12, and we will be able to inform you of the current amount due.

Q.
If i didn't get a bill, what should i do?
A.
You can either call us at 575-378-4697 Ext. 12, or stop by our office at 26590
US Hwy 70 Ruidoso Downs.

Q.
Where are we located.
A.
We are located at 26590 US Hwy 70, Ruidoso Downs. Approximately 2.5 Miles East of the Ruidoso Downs Police Station. Directly across the street from Dud's and Sud's Laundromat.

Q.
Is the new location open to the public yet.
A.
Yes, it opened February 2, 2011.

Q.
What recycled material do we pay for, and how much do you pay for recycled material
A.
Click HERE for current prices and material.

Q.
What form of payments do we take?
A.
At this time we only accept payments by Cash, Check, Money Order

Q.
When will the Grapple Truck be in our area?
A.
Click HERE for Schedule

Q.
What should we know about brush pickup?
A.
The Authority will pick up residential tree waste (trunks and limbs up to 6” in diameter and in sections no more than 4 feet long, plus needles and leaves 12 yards per year July 1-June 30) on a scheduled basis in County of Lincoln outside of the Village of Ruidoso. Stack material on your property in one pile along a relatively level stretch of road, keeping piles clear of overhead power lines, poles or fences. Piles should not include household trash, lumber or construction trash, dirt, rocks or large stumps. Grappler service is provided every 9-12 weeks on a rotating schedule, available at our office, or by clicking here. Commercial businesses needing this or any trash disposal or recycling service should call 378-4697 or toll free 1-877-548-8772.